Legal Information

Company Details

Trading name

BetaOffice

Legal entity

Generation Beta Digital Ltd

Company number

16274319

Registered office

86–90 Paul Street, London EC2A 4NE, United Kingdom

Regulatory & Compliance

• Data protection (ICO): ZB883806
• GDPR: We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. See our Privacy Policy.
• Cookies: How and why we use cookies is described in our Cookie Policy.
• Payments: Card payments and recurring billing are processed by Stripe. We do not store full card details on our systems.
• Virtual office partner: Certain address services are fulfilled by The Hoxton Mix Ltd (UK). Your subscription terms with us explain how this partnership works.

Service & Billing Summary (Plain English)

• Subscriptions include an identity-verification period of up to 7 days. No subscription payment is collected during this period. Your BetaOffice service period begins when you complete checkout. Once identity verification is successfully completed, Stripe immediately attempts to collect the first subscription payment using the payment method provided during sign-up. Stripe's recurring billing date may be based on the date of that first successful payment, while your BetaOffice service start date remains the original checkout date.
• If the first payment attempt is unsuccessful, we may retry payment and provide a limited payment-recovery period. Continued non-payment may result in service restrictions, suspension or termination in accordance with our Terms of Service.
• Your account may display both a Stripe Billing Date and a BetaOffice Service End Date. The Stripe Billing Date is used for payment collection and recurring renewals, while the BetaOffice Service End Date represents the end of the applicable service period.
• These dates may differ because of identity verification, billing administration, payment recovery, cancellation scheduling or service-provider operating periods. This does not reduce the service period you have paid for.
• You can cancel at any time. Cancellation is scheduled for your current BetaOffice Service End Date, not automatically for Stripe's next billing date. Service continues until the end of the applicable service term, subject to payment of any outstanding balance or charges already incurred.
• If your cancellation has not yet completed, you may resume the subscription before the scheduled service end date, subject to payment of any outstanding balance. Resuming removes the pending cancellation and allows recurring billing to continue.
• Plan changes are not supported on an existing subscription. To switch plans, cancel at the end of the current service term and open a new subscription; a fresh KYC check may be required.
• Details, definitions and examples are provided in our Terms of Service.

Legal Contacts