Legal Information
The information on this page is provided to help customers, partners and relevant authorities verify our identity and understand how we operate.
Company Details
- Trading name
- BetaOffice
- Legal entity
- Generation Beta Digital Ltd
- Company number
- 16274319
- Registered office
- 86–90 Paul Street, London EC2A 4NE, United Kingdom
Regulatory & Compliance
- Data protection (ICO): ZB883806
- GDPR: We process personal data in accordance with the UK GDPR and the Data Protection Act 2018. See our Privacy Policy.
- Cookies: How and why we use cookies is described in our Cookie Policy.
- Payments: Card payments and recurring billing are processed by Stripe. We do not store full card details on our systems.
- Virtual office partner: Certain address services are fulfilled by The Hoxton Mix Ltd (UK). Your subscription terms with us explain how this partnership works.
Service & Billing Summary (Plain English)
- Subscriptions may include a short identity-verification window (up to 7 days). Charges start when KYC is successfully completed and the subscription is ACTIVE.
- The Billing Period (managed by Stripe) and the Service Term (activation-to-expiry of your BetaOffice service) can differ slightly due to the KYC grace period. You always receive the full service you paid for.
- You can cancel at any time. Cancellation schedules the end of service at the close of your current paid term. If you are on a trial and become ACTIVE during the trial, the first charge occurs at trial end; cancelling then ends service at the end of the following paid term. You can resume before the final charge date.
- Plan changes are not supported on an existing subscription. To switch plans, cancel at end of term and open a new subscription; a fresh KYC check will be required.
- Details, definitions and examples are provided in our Terms of Service.
Legal Contacts
General enquiries: info@betaoffice.uk
Privacy & data protection: privacy@betaoffice.uk
Legal notices: legal@betaoffice.uk
Complaints
We aim to resolve issues quickly and fairly. Please contact support@betaoffice.uk with a clear description of your complaint and any supporting evidence. We will acknowledge receipt within 2 business days and provide a response or next steps within 10 business days.